• Assisting sustainable food consumption: The effects of quality signals stemming from consumers and stores in online and physical grocery retailing 

      Sigurdsson, Valdimar; Larsen, Nils Magne; Alemu, Mohammed Hussen; Gallogly, Joseph K.; Menon, Vishnu R.G.; Fagerstrøm, Asle (Journal article; Tidsskriftartikkel; Peer reviewed, 2019-12-03)
      Increased fish consumption can contribute to a more sustainable food system. This paper explores how signaling affects consumer choices in fresh fish purchasing situations, both in traditional and online retail settings. We examined two different types of market signals; quality signals stemming from consumers as a social proof and authority signals coming from stores. Study 1 showed that quality ...
    • Social media: Where customers air their troubles—How to respond to them? 

      Sigurdsson, Valdimar; Larsen, Nils Magne; Gudmundsdottir, Hulda Karen; Alemu, Mohammed Hussen; Menon, R.G. Vishnu; Fagerstrøm, Asle (Journal article; Tidsskriftartikkel; Peer reviewed, 2021-08-07)
      Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social media by examining how complaining customers on a company’s Facebook page prefer to be treated. We built on the multi-attribute product concept and ...